> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gridbeds.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Loyalty and rewards

> The loyalty programme: points for every stay, tiers, the rewards catalogue and referrals — what works today.

**Loyalty**, **Rewards** and **Referrals** are in the Guests & Marketing group. They are part of your subscription's loyalty module; you see them with permission to view loyalty and change them with permission to manage it (by default only **Owner** and **Admin**).

## The programme

**Loyalty Program** shows the total points issued, the average balance, the lifetime value and the active tiers, with **Recalculate Loyalty** and **Settings**.

### How points are earned

In **Settings**, **Earning rules**:

* awarding points at check-out (on or off);
* **Earn rate** — "Points earned per 1 unit of the booking currency" (10 by default);
* **Direct booking multiplier** — "Applied to direct, phone, email, walk-in and website bookings. 1 means no boost.";
* **Points rounding**: **Round down** (the default), **Round to nearest**, **Round up**;
* the programme's rules, as text.

Points are awarded when the booking is checked out: the amount × the rate × the source multiplier × the guest's tier multiplier.

### Tiers

**Loyalty tiers** → **Add tier**: **Name** (Gold, for example), **Minimum bookings** and **Maximum bookings** (empty for the top tier), **Discount (%)**, **Display order**, **Colour**, **Active**, **Benefits** (**Early check-in**, **Late checkout**, **Free cleaning**, **Priority support**) and **Points multiplier**. Guests move into a tier by **number of bookings**.

A new organization has no tiers: create them yourself. A tier that has guests cannot be deleted — deactivate it.

<Note>
  A tier's discount and benefits are for information: Gridbeds does not apply them to a booking on its own. You grant them — the discount on the booking's price; early check-in from the [guest store](/en/fixed-charges#guest-store-extras) or at the front desk.
</Note>

## Rewards

**Rewards Catalog** → **Create Reward**: name, description, the type — **Discount Code**, **Free Night**, **Room Upgrade**, **Perk/Benefit** or **Referral Credit** —, the value, the cost in points (empty means free), the minimum tier, the validity period, the maximum number of redemptions and **Active**. A reward already redeemed can no longer be deleted: deactivate it. Guests learn from their portal that rewards are redeemed at the front desk.

## What does not work yet

<Note>
  **Coming soon:**

  * **Paying with points on the folio.** The **Redeem points** button on the booking's bill answers "Loyalty redemption is not enabled for this organization.", and switching it on has no screen yet. Meanwhile, give the points' value as a discount on the booking.
  * **Redeeming a reward at the front desk.** A guest's loyalty page (points, history, rewards, adjusting points) exists, but it has no link from their profile yet.
  * **Referrals.** **Referral Program** has the statuses Pending, Completed, Rewarded and Expired, but nothing creates a referral yet — guests do not see their code in the portal —, so the list stays empty.
</Note>


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