> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gridbeds.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Staff app

> The Gridbeds mobile app for the front desk, housekeeping and the team on the floor.

The Gridbeds phone app is for the team: front desk, housekeepers, maintenance. It can be used in Romanian, English or Italian.

## Signing in

Sign in with your email and password (**Sign in**; **Forgot password?** if needed). With two-factor verification, enter the code from your authenticator app, a recovery code or the code sent by SMS. The app can lock with your phone's fingerprint, face or passcode ("Unlock Gridbeds"). A new account can also be created from the app, with **Sign up**, which also asks **What do you run?** — the same question as the web's welcome steps (see [Property types](/en/getting-started/property-types#what-you-run)).

## What you see

The bottom bar has at most five tabs, chosen by your permissions:

<Tabs>
  <Tab title="Front desk">
    **Home**, **Calendar**, **Bookings**, **Messages** and **Tasks** (or **Rooms**).
  </Tab>

  <Tab title="Housekeeper">
    **Today**, **Rooms**, **Tasks**.
  </Tab>

  <Tab title="Housekeeping manager">
    **Home**, **Rooms**, **Tasks**, **Team**, **Messages**.
  </Tab>
</Tabs>

The **Menu** also reaches Guests, Properties, Invoices, **Day close**, Reviews and Profile. Modules that exist only on the web (Channels, for example) open in the browser. The **Menu** shows the modules that matter to the kinds of property you have, and leaves out the ones switched off in **Settings → Modules** — see [Property types](/en/getting-started/property-types#the-menu-follows-the-property).

When the guest has said when and how they arrive, today's arrivals and the calendar's day read "ETA 21:40 · Flight W4 3121", and the booking's **Stay** card shows **Expected arrival** and **Arriving by** — see [Transfers](/en/transfers).

When a channel's booking has not reached the calendar, a change from a channel was not applied, bookings from the channels are not arriving, or the channel sync of one of your properties is paused, **Home** starts **Needs attention** with **The channel sync has a problem**. Tap it to see what happened, where and since when, the booking as the channel names it, and what to do: look the booking up in the channel's extranet and tell a manager. Whoever runs the channels is told separately — see [Channels](/en/channels#when-the-channel-sync-fails).

## What you can do

* **Bookings:** Check-in, Check-out (a guest who still owes is asked about first, with the amount; the balance stays on the booking only if you confirm), **Record a payment**, **Assign a room**, **Move to another room**, **Early check-out**, **Mark as no-show**, **Guest portal QR**; new booking and editing a booking (including its dates — see [Changing dates](/en/bookings/date-changes)).
* **Check-in** opens its own screen: the room and its housekeeping status (a room that is not ready can still be handed over, with a reason kept in the booking's history), the **Guests** with what each one's record still lacks, a photo of each guest's document, and an optional deposit. The check-in and the deposit also work offline and are sent when the connection returns; guests and document photos are saved only online.
* **The bill:** **Take payment** in Cash, Card or Bank transfer — recorded as a deposit and deducted on the check-out invoice; **Add charge**; **Reverse line**.
* **Rooms:** the statuses Dirty, Cleaning, Clean, Inspected; **Start cleaning**, **Mark clean**. Long-press a room to select several; assign a whole section to a housekeeper.
* **Tasks:** **Report a problem**, with a photo.
* **Transfers:** today's and tomorrow's pickups and drop-offs. A driver lands on this tab, sees only the transfers given to them and moves each along: **On my way**, **Guest picked up**, **Transfer done**, **Guest did not show** — see [Transfers](/en/transfers).
* Messages, invoices (read-only), the day close, reviews and the property's rates grid (with permission to manage properties).

## Notifications

In **Profile → Notifications** choose what you receive: Bookings, Guest messages, Payments, Tasks, Restaurant orders, Alerts. **Show details in notifications** shows or hides the details on the lock screen.


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