> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gridbeds.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews and reputation

> Guest reviews from Booking.com, Airbnb and Google, replies, importing, and the reputation dashboard.

**Reviews** and **Reputation** are in the Guests & Marketing group. You see them with permission to view guests; to reply, add or import reviews you need permission to manage guests. On a phone, reviews are also in the [staff app](/en/mobile).

## Where reviews come from

| Source | How it reaches Gridbeds |
| - | - |
| **Booking.com, Airbnb** and the other connected channels | On their own, through the channel manager, if the property is connected to [Channels](/en/channels). |
| **Google** | Import, with a Google Places API key (see below). |
| Any other source | Import from a CSV file, or add by hand. |

<Note>
  In the import window, Booking.com and Airbnb show "This source is not supported yet": there is no need to import them, they arrive on their own through the channel manager.
</Note>

Gridbeds does not send guests a post-stay survey yet. To ask for a review, make an [automation](/en/automation) rule on **Days After Check-out**, with the **Marketing** purpose and a link to your review page.

## Reviews

**Guest Reviews** has the statistics at the top and the filters **Platform**, **Minimum Rating**, **Sentiment**, **Response Status** (**With Response**, **Without Response**) and **Featured**. On each review:

* **Respond to Review** → **Submit Response**. For a review that came from a channel, the reply goes back to the channel;
* editing;
* **Feature this review** — featured reviews show first.

**Add review** records by hand a review received elsewhere: the guest, the property, the name shown on the platform, the text, the rating, whether it is public and whether it is featured.

## Reputation

**Reputation Dashboard** shows a score out of 100, the breakdown by platform and the negative reviews without a reply, with **Respond Now**. **Import reviews**:

<Steps>
  <Step title="Choose the source">
    **CSV file** or Google, and the property.
  </Step>

  <Step title="Google">
    **Google API key** — your Google Places API key. "The property must have a Google Place ID saved, otherwise the import returns nothing."
  </Step>

  <Step title="CSV">
    The file with the columns shown under **Expected columns**.
  </Step>

  <Step title="Import">
    At the end you see how many reviews were imported and how many were skipped (those already there).
  </Step>
</Steps>

**Dashboard → Quality** shows the same figures, month by month — see [Analytics](/en/analytics#quality).

## Rating guests

The other way round, you can rate a guest after departure: **Rate Guest** → **Submit Rating**. Ratings are private, for the team, and show on the guest's profile under **Ratings you gave this guest**, next to **Reviews this guest left**.


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