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The Gridbeds phone app is for the team: front desk, housekeepers, maintenance. It can be used in Romanian, English or Italian.

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Signing in

Sign in with your email and password (Sign in; Forgot password? if needed). With two-factor verification, enter the code from your authenticator app, a recovery code or the code sent by SMS. The app can lock with your phone’s fingerprint, face or passcode (“Unlock Gridbeds”). A new account can also be created from the app, with Sign up, which also asks What do you run? — the same question as the web’s welcome steps (see Property types).

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What you see

The bottom bar has at most five tabs, chosen by your permissions:
Home, Calendar, Bookings, Messages and Tasks (or Rooms).
The Menu also reaches Guests, Properties, Invoices, Day close, Reviews and Profile. Modules that exist only on the web (Channels, for example) open in the browser. The Menu shows the modules that matter to the kinds of property you have, and leaves out the ones switched off in Settings → Modules — see Property types. When the guest has said when and how they arrive, today’s arrivals and the calendar’s day read “ETA 21:40 · Flight W4 3121”, and the booking’s Stay card shows Expected arrival and Arriving by — see Transfers. When a channel’s booking has not reached the calendar, a change from a channel was not applied, bookings from the channels are not arriving, or the channel sync of one of your properties is paused, Home starts Needs attention with The channel sync has a problem. Tap it to see what happened, where and since when, the booking as the channel names it, and what to do: look the booking up in the channel’s extranet and tell a manager. Whoever runs the channels is told separately — see Channels.

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What you can do

  • Bookings: Check-in, Check-out (a guest who still owes is asked about first, with the amount; the balance stays on the booking only if you confirm), Record a payment, Assign a room, Move to another room, Early check-out, Mark as no-show, Guest portal QR; new booking and editing a booking (including its dates — see Changing dates).
  • Check-in opens its own screen: the room and its housekeeping status (a room that is not ready can still be handed over, with a reason kept in the booking’s history), the Guests with what each one’s record still lacks, a photo of each guest’s document, and an optional deposit. The check-in and the deposit also work offline and are sent when the connection returns; guests and document photos are saved only online.
  • The bill: Take payment in Cash, Card or Bank transfer — recorded as a deposit and deducted on the check-out invoice; Add charge; Reverse line.
  • Rooms: the statuses Dirty, Cleaning, Clean, Inspected; Start cleaning, Mark clean. Long-press a room to select several; assign a whole section to a housekeeper.
  • Tasks: Report a problem, with a photo.
  • Transfers: today’s and tomorrow’s pickups and drop-offs. A driver lands on this tab, sees only the transfers given to them and moves each along: On my way, Guest picked up, Transfer done, Guest did not show — see Transfers.
  • Messages, invoices (read-only), the day close, reviews and the property’s rates grid (with permission to manage properties).

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Notifications

In Profile → Notifications choose what you receive: Bookings, Guest messages, Payments, Tasks, Restaurant orders, Alerts. Show details in notifications shows or hides the details on the lock screen.