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Reviews and Reputation are in the Guests & Marketing group. You see them with permission to view guests; to reply, add or import reviews you need permission to manage guests. On a phone, reviews are also in the staff app.

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Where reviews come from

In the import window, Booking.com and Airbnb show “This source is not supported yet”: there is no need to import them, they arrive on their own through the channel manager.
Gridbeds does not send guests a post-stay survey yet. To ask for a review, make an automation rule on Days After Check-out, with the Marketing purpose and a link to your review page.

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Reviews

Guest Reviews has the statistics at the top and the filters Platform, Minimum Rating, Sentiment, Response Status (With Response, Without Response) and Featured. On each review:
  • Respond to Review → Submit Response. For a review that came from a channel, the reply goes back to the channel;
  • editing;
  • Feature this review — featured reviews show first.
Add review records by hand a review received elsewhere: the guest, the property, the name shown on the platform, the text, the rating, whether it is public and whether it is featured.

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Reputation

Reputation Dashboard shows a score out of 100, the breakdown by platform and the negative reviews without a reply, with Respond Now. Import reviews:
1

Choose the source

CSV file or Google, and the property.
2

Google

Google API key — your Google Places API key. “The property must have a Google Place ID saved, otherwise the import returns nothing.”
3

CSV

The file with the columns shown under Expected columns.
4

Import

At the end you see how many reviews were imported and how many were skipped (those already there).
Dashboard → Quality shows the same figures, month by month — see Analytics.

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Rating guests

The other way round, you can rate a guest after departure: Rate Guest → Submit Rating. Ratings are private, for the team, and show on the guest’s profile under Ratings you gave this guest, next to Reviews this guest left.